Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag a free spins offer that's changed its terms? This page explains how to reach the Top Online Casinos team and what we can (and can't) help with.
What we can help with
Top Online Casinos is an independent research and comparison site covering online casinos available to players in the {{ "US" }}. We're happy to hear from readers on:
- Corrections — an offer, bonus term, or licensing detail that's changed or looks wrong
- General feedback on our reviews, ratings or how we've compared free spins packages across sites
- Suggestions for casinos or promotions we haven't covered yet
- Questions about how our ranking process works, including how commission fits into it
What we can't help with
Because Top Online Casinos doesn't operate any casino, we're not able to assist with account-specific issues. If your query relates to any of the following, you'll need to contact the casino operator directly through the support channels listed on their own site:
- Depositing, withdrawing or verifying your identity (KYC) on a casino account
- Claiming or troubleshooting a free spins bonus or welcome offer
- Closing an account, self-excluding, or setting deposit and time limits
- Disputes over winnings, wagering requirements or blocked withdrawals
Each operator listed on this site — including Raging Bull, Uptown Aces, Ignition and the others in our rankings — runs its own customer support desk, typically reachable by live chat, email or phone once you're signed in. That's always the fastest route for account-level problems.
Before you reach out about a bonus
A large share of the questions we get relate to free spins and welcome offers, so it's worth checking a few things first:
- Read the bonus terms in full before claiming — wagering requirements, maximum withdrawal caps and expiry dates all vary by operator and by promotion
- Confirm which games count toward wagering — free spins are usually restricted to specific slot titles
- Check whether the offer requires a deposit — some free spins packages are deposit-based, others are not, and the material conditions sit alongside each offer on our rankings
- Note the expiry window — unused free spins or bonus funds are typically forfeited after a set number of days
If, after checking, the terms don't match what's advertised, that's exactly the kind of correction we want to hear about.
Responsible gambling support
If you're getting in touch because gambling has stopped being enjoyable, is affecting your finances, or you're concerned about your own play or someone else's, please don't wait to reach out for support. Our Responsible Gambling page lists tools such as deposit limits, time-outs and self-exclusion programmes, along with links to national support services. Every licensed casino we cover is required to offer these tools directly on its platform as well.
How we handle your message
We read every message we receive, though as an independent editorial team we can't guarantee a response to every query, particularly account-specific ones better handled by the casino itself. Corrections and factual flags are prioritised, since keeping our free spins comparisons and licensing information accurate is the core of what we do.
For background on how we research and rate the casinos on this site, including how affiliate commission fits into (and never decides) our rankings, see our About Us page. Our Terms and Conditions cover how this site itself operates.
A note on eligibility and licensing
Top Online Casinos doesn't process bets, payments or bonuses — we're a research and comparison resource only. Availability of any casino listed here depends on your state's laws, and players must meet the applicable minimum gambling age and be physically located within a state where online casino play is permitted. Always confirm an operator's current licensing and eligibility rules directly on its own site before signing up, since regulations vary by state and can change.